| Q | How do I send you my clip? |
| A | Please see the instructions posted under the "step by step" section. |
| Q | Why do you use US Dollars on your website when your a Canadian Company? |
| A | We operate worldwide and the majority of online businesses utilize this currency as their standard. |
| Q | Will you sell my personal information to a 3rd party? |
| A | We pride ourselves on privacy issues. We guarantee that will not release/sell/distribute any of our customer information that you register within our online store or site to any 3rd party. |
| Q | Is there a minimum order for your online store? |
| A | No, but our minimum package available for online lessons is "one". |
| Q | How much will shipping cost me? |
| A | We have multiple options for your convenience. We will advise you of the shipping costs and options available before shipping any media to you. |
| Q | What currency will I be billed in? |
| A | All prices are in U.S. currency. |
| Q | I live outside the U.S.A. How much will shipping cost me? |
| A | International shipping rates will apply, we will contact you directly to advise you of the best option and cost available to you to ship your media package to you. |
| Q | Is my credit card information safe to use on your online Store? |
| A | Yes! Our order pages in our E-store use (SSL) for your protection. |
| Q | I didn't see what I wanted in your store or on your website? |
| A | Please email us at
with all of your ideas. |
| Q | Where does my order ship from? |
| A | We are Canadian based and all Orders are shipped from Toronto. |
| Q | When will my package arrive? |
| A | Ground Service standard is 6-12 business days, Xpress Post
(guaranteed), 3-5 business days. International orders will depend
on the option chosen, surface parcel or Xpress Post International. See our shipping page for details. |